• Telephone: 01672 515311
    16 High Street, Marlborough, Wiltshire SN8 1AA

  • Monday – Friday 9.00 – 5.30
    Saturday 9.00 – 3.00

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Privacy Policy

The purpose of this policy is to outline how Robin’s World Travel has established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these.

This privacy notice aims to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Depending on why we have collected your information, your information rights could include:

Right Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.

Right of access
You have the right to access your personal data and supplementary information.

Right to rectification
If the information we hold on you is inaccurate or incomplete, you can request we correct this.

Right to erasure
You can request we delete or remove personal data where there is no compelling reason us to continue processing

Right to restrict processing
You have the right to request we cease processing your data, if:

  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portability
Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.

Right to object
You have the right to object to our processing under certain circumstances. For example, you can object to:

  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics

Rights relating to automated decision making including profiling

Where we apply automated decision making, we must

  • give you information about the processing;
  • introduce simple ways for you to request human intervention or challenge a decision;
  • carry out regular checks to make sure that our systems are working as intended

Information related to automated decision making is contained later in this notice.

 

Information we collect (Online)

Please find below a summary of the information we collect and how we use this to deliver services to you.

What we collect through our website
• Your Name
• Email Address
• Telephone Number
• Company Name

How & why we collect your data
We use a contact form to collect your details so that we can receive, view your enquiry and reply accordingly.

We will only ever contact you directly using the methods for which you have given your clear consent. By submitting our contact form you are giving us consent to contact you at the telephone number or email address submitted.

How we transfer and store your data
When submitting our contact form, your data is sent to our company email address at tanya@robinsworldtravel.co.uk.  It is encrypted in transit and stored securely on our password protected email server, hosted with BT.

No hard copies are ever made containing your details. We do not use your details for any marketing purposes or share with any other third parties.

 

Contact details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case.

If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access). If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted at:

Robin’s World Travel
16 High Street, Marlborough
Wiltshire SN8 1AA
Telephone: 01672 515311